The newest, most innovative approach to effectively and efficiently handle physician/patient contact!

BENEFITS To Patients To Staff To Physicians

Benefits to Patients

• Patients get immediate, reliable delivery of their confidential messages
• Convenient, discreet and easy to use
• Patients can access test results 24 hours a day with a quick call
• Complete confidentiality - patients access their messages via a PIN (chart #, social security #, etc.)
• No more stressful waiting for return call or mail delivery
• No lengthy hold time on the telephone
• Personalized message from physician or staff
• Familiar technology - the touchtone telephone!
• Warm, friendly voice prompts with no decision trees or complex menu choices

Benefits to Office/Clinic Staff

• Dramatically reduces incoming telephone calls to office or clinic
• Eliminates multiple callback number lists from patients - only one number to call!
• Frees up more time for patient care, instead of staffing the call center
• No special training needed - simply use the touchtone telephone
• Eliminates overtime hours spent trying to call patients
• Less disruption in the office

Benefits to Physicians

• Well received by patients
• No additional staffing or equipment required
• Leave entire days test results with one phone call
• Sharply reduces labor costs associated with delivering messages, while improving patient availability with a personal touch
• Cost savings in payroll at some clinics have been over $1500 per month!
• Employee satisfaction increases
• Full documentation on usage and immediate up-to-the-minute information on who has received, left or not yet heard your messages through "fax on demand" reports
• Reports reduce liability from undelivered messages
• Allows the focus to be on medicine and patient care

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An iipvgroup Service 1714 East 30th Avenue, Suite C Hutchinson, KS 67502 620v669v1100 Toll Free 800v397v7220 Fax 620v663v2978 e-mail: info@iip-group.com

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